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Quality and Performance Improvement is the foundation of all our services. We base our quality philosophy on the principles of Total Quality Management and the Malcolm Baldrige Quality Criteria.

The “cost of quality” is not the price of creating a quality service. It is the cost of NOT creating a quality service.

Initially, the cost of implementing quality measures appears to outweigh the benefits. Effective implementation of all facets of quality ensures an improved service provided to valued clients; and guarantees a “bottom line” cost saving effect.